GENERAL TERMS
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The passenger must be aboard the ship 30 minutes prior to the departure and will not be reimbursed for the ticket if he misses the ship. Also the passenger will not be reimbursed for the ticket if the departure of the ship delayed.
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A ticket can not be cancelled after the boat has completed its itinerary.
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If the passenger declares the previous day his wish to cancel the trip for any reason he is reimbursed 50%.
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If the boat’s trip is cancelled, the passenger is reimbursed the full fare with no other obligation towards the passenger from the company.
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Passengers are not allowed to carry explosive, incendiary or other flammable materials.
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The company is not responsible in case of body injuries or death of the passenger unless caused by gross negligence of the crew, the captain and the officers of the boat
Overview
Our refund and cancellation policy is tailored specifically to our cruise services. To be eligible for a refund or partial refund, cancellations must be made within the timeframes specified in our General Terms.
Since we provide transport and leisure experiences rather than physical goods, standard product returns, gift cards, or merchandise exchanges do not apply to our services. To complete your refund request, we require a booking confirmation number, receipt, or proof of purchase.
Cancelations & Refunds
Once your cancellation request is received and reviewed through our booking system, we will notify you of the approval or rejection of your refund based on our departure schedule:
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Cancellations made the previous day or earlier will receive a 50% refund of the total ticket price.
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If a cruise is cancelled by the company due to weather conditions or technical reasons, you will receive a 100% full refund with no further obligations.
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Missed departures or cancellations after the itinerary has started are not eligible for any refund or reimbursement.
If your refund is approved, it will be processed and automatically applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Rescheduling & Ticket Changes
We only replace or reschedule tickets if there is proven availability or if a trip is cancelled on our end. If you need to request a change to your booking date, please send us an email at {email address} as early as possible.
